Frequently asked questions
About BRANDEL
Where are your pieces made?
All BRANDEL jewelry is crafted in Europe by experienced goldsmiths and artisans. Each piece is made with precision and care, combining traditional expertise with contemporary design.
What materials do you use?
We work exclusively with 14k and 18k solid gold and white gold, complemented by carefully selected natural gemstones and ethically sourced diamonds.
Are your pieces handmade?
Yes. Every piece is handcrafted or finished by hand in our atelier to ensure the highest level of quality and individuality.
Do you use responsibly sourced materials?
Yes. We collaborate only with certified suppliers who adhere to strict ethical and environmental standards.
Orders & Payment
How can I place an order?
Orders can be placed directly through our website. Simply select your piece and follow the secure checkout process.
Which payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and international bank transfers.
Is my payment information secure?
Yes. All transactions are encrypted and processed through a secure SSL connection.
Can I change my order after placing it?
If your order has not yet entered production or been shipped, adjustments may be possible. Please contact us as soon as possible.
Shipping & Delivery
Do you ship internationally?
Yes. BRANDEL offers insured worldwide shipping.
What are the shipping costs?
Shipping within the Netherlands is complimentary. International shipping rates are calculated at checkout.
How long does delivery take?
Your item will be Made-to-order and typically take 2–3 weeks.
Is my order insured during shipping?
Yes. All shipments are insured until delivery and signature.
Will I receive tracking information?
Once shipped, you will receive a confirmation email with tracking details.
Returns & Exchanges
Can I return my order?
We accept returns within 14 days of delivery for unworn items in their original packaging.
Are bespoke or engraved pieces returnable?
Custom-made, engraved, or personalized items cannot be returned, as they are crafted specifically for you.
How do I arrange a return?
Please contact our customer care team for return instructions and authorization.
When will I receive my refund?
Refunds are issued once the returned item is received and inspected, using your original payment method.
Sizing & Fit
How can I find my size?
Our online size guide provides detailed measurements. You may also confirm your size with a local jeweler.
Do you offer custom sizes?
Yes. Selected designs can be made to measure upon request.
Can my ring be resized later?
In most cases, yes. Our atelier can advise based on the design and structure of your piece.
Care & Warranty
How should I care for my jewelry?
Clean your jewelry gently with a soft cloth and store it separately in its box. Avoid direct contact with perfume, cosmetics, and salt water.
Do you offer a warranty?
Yes. All BRANDEL jewelry is covered by a two-year warranty against manufacturing defects.
Can my jewelry be cleaned or repaired?
Yes. We offer professional cleaning, polishing, and repair services through our atelier.
Packaging & Gifting
How will my piece be presented?
Each design is delivered in BRANDEL’s signature presentation box, designed for safekeeping or gifting.
Can I include a personal message?
Yes. A handwritten note can be added upon request during checkout.
Do you offer gift cards?
Yes, both physical and digital gift cards are available.
Contact & Support
How can I reach BRANDEL?
You can reach our team via email or the contact form on our website. We aim to respond within one business day.
